Behavioral Health Manager

Bronx, NY
Full Time
Manager/Supervisor

Behavioral Health Manager

Position Summary: 

Under the direction of the Program Director, the Behavioral Health Manager serves as a practice leader and staff coach, strengthening Atlas HOPE staff's engagement with participants, their response to crises, and their application of evidence-informed behavioral strategies in real-world settings. 

This is not a clinical caseload position. Instead, the Behavioral Health Practice Manager partners closely with Coaches and program leadership to observe practice, provide feedback, deliver training, and support consistent, trauma-informed engagement across the program. The role requires strong familiarity with behavioral change interventions, crisis prevention and de-escalation strategies, and the ability to translate theory into practical, staff-ready tools. 

The Behavioral Health Manager adheres to the program model prescribed by United Way of New York City and works collaboratively across interdisciplinary teams. The ideal candidate brings experience supporting frontline staff who engage justice-involved youth and adults in structured, community-based programming, particularly within communities impacted by systemic inequities, violence, substance use, and criminal justice involvement. The ideal candidate will possess experience in stakeholder engagement, as collaboration with United Way of New York City and external partners is expected. 
 

Salary Range: $72,000 to $78,000 
Benefits: Medical, Dental, Vision, Retirement, PTO
 

Essential Duties and Responsibilities: 

Coaching & Practice Support 

  • Observe Coaches during group facilitation, individual participant engagement, and crisis response, using standardized observation tools 

  • Provide timely, strengths-based feedback to improve practice and consistency 

  • Support Coaches in applying behavioral strategies that promote self-regulation, accountability, and engagement among participants.  

  • Provide Coaches with supervision (weekly or bi-weekly) and development plans 

  • BHM must be able to run sessions when needed  

Training & Capacity Building 

  • Design and deliver training for Coaches and relevant staff on topics such as trauma-informed practice, de-escalation, and behavior change strategies 

  • Develop practical tools, guides, and refreshers that staff can use in daily program operations 

  • Reinforce alignment with the Atlas HOPE program and expectations 

  • Uphold the highest standards of professional conduct, including confidentiality and respect for participant rights 

Program Collaboration & Strategy 

  • Collaborate closely with Outreach and Transitional Employment teams to support participants requiring higher levels of behavioral support 

  • Participate in multidisciplinary case discussions as a behavioral health resource (not as a clinical provider) 

  • Foster a collaborative team culture that values learning, shared accountability, and proactive problem-solving 

  • Collaborate with external stakeholders in meetings during which you will offer accurate programmatic reporting, clear communication, and ensure any necessary follow-ups are completed.  

Quality Improvement & Documentation 

  • Identify high-level practice trends and identify staff development needs through observations and feedback 

  • Contribute to continuous improvement efforts by recommending adjustments to training and practice supports 

  • Maintain documentation consistent with program and funder requirements 


Qualifications: 

  • LCSW or LMSW or equivalent behavioral health credential strongly preferred 

  • MSW, MHC, LMHC-LP, CASAC, or related degree with 2+ years supporting justice-involved or high-risk populations required 

  • LMFT or MFT-LP based on professional experience 

  • Experience coaching or training frontline staff and program participants strongly preferred 

  • Bilingual (English/Spanish) a plus, not required 

  • Experience in community-based, non-clinical, or workforce settings is valued 

  • Strong communication skills and ability to collaborate across departments and with external partners 

  • Ability to work a flexible schedule as the program requires 

  • Proficiency in Microsoft Office, including Excel; 

  • Valid Driver’s License required; 

  • Experience working in the South Bronx or similar communities is a plus 

  • Commitment to working with culturally diverse populations; relevant lived experience is valued


 
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